The High Cost of Waiting

I just sat there stunned. The phone call had ended a minute ago, but I was still holding the phone.
I was stunned, because my brother-in-law just told me that my Mom was being rushed to the hospital and they believe she may be having a stroke. http://www.heartandstroke.com/site/c.ikIQLcMWJtE/b.2796497/k.F922/Heart_Disease_Stroke_and_Healthy_Living.htm
Apparently, she was watching TV last night and she suddenly [...]

Motivational Quote: Congruency

“Do what you say you will do and you will stand out from your competition.” – Richard Elmes

Motivational Quote: Conversation

“Next time you are having a conversation ask yourself if you are really communicating or are you just taking turns talking.” – Richard Elmes

How do you become an expert? Part 2

In my last post I talked about how to stand out from your competition by becoming an expert.
But just how do you become an expert?
Well it isn’t as hard as you might think.
Here is how you do it:
Study: The more you know about your industry, your customers and your products the more credible you will [...]

How to stand out from your competition? Become an Expert!

Customers don’t want to be sold anything. But they love to be helped by experts.
By positioning yourself as an expert in your industry, you can enter that promise land where instead of approaching your prospects, they will approach you. Already pre-qualified with:

a need
and the thought in their head that you are uniquely qualified to satisfy [...]

Communication Skills on the Election Campaign Trail

Well it’s official!!!
It was just announced that Canada is going to the polls on October 14th, 2008 in order to elect a new government.
Now with election campaigns running full steam ahead on both sides of the border (Canada and United States of America) we have an amazing opportunity to experience more leadership speeches and debates than [...]

Motivational Quote: Attitude

“The People who turn out best are those who make the best of the way things turn out.” – John Wooden (Legendary UCLA Basketball Coach)

Who are your competitors? Really!

I found myself smiling when I got off the phone.
Today, I was booking a trip from Toronto to Ottawa and in the process I had two different conversations.
The first one was with the clerk at the hotel I plan on staying at. The second was with the airline.
Now at first glance, these two companies don’t [...]

How Leaders Strengthen Relationships

It hit me straight between the eyes, and I was blurry-eyed to begin with.
One of my morning rituals is to read for a few minutes before I get ready to the day. I do this in order to jump-start my brain. One of the books that I am reading right now is titled: Leadership Promises [...]