Many years ago I asked Pam Hughes, a savvy executive Assistant to the President of a local company , to speak to one of my Sales Training classes.
My purpose of inviting her was to give the sales professionals in my class the opportunity to hear what it is like from the other side of the desk. What the sales experience was like from the eyes of the gatekeeper.
What follows are a list of things she doesn’t recommend that a Sales person do:
1. Don’t waste the receptionist’s time by schmoozing and beating around the bush – get to the point
2. “No” means no – there are times that you will be unable to meet with someone when you want. When someone says “no”, ask if you could call again and ask for an appropriate time frame.
3. Don’t be offended if they say they are not interested in your product of service – because someone else will.
4. Don’t have an attitude if you don’t get your way. You are representing the company that you are working for and want to leave a professional impression on the people that you are speaking with.
More great advice, thanks Pam!