“Don’t take life too seriously. You’ll never get out alive.” – Bugs Bunny
“Vision without action is merely a dream.
Action without vision just passes the time.
Vision with action can change the world.”
-Joel Arthur Barker, Futurist & Author “Paradigms” http://www.joelbarker.com/
“You see things that are and say why? But I dream things that never were and say, “why not?” – George Bernard Shaw
CBC News pubished the following story about Telemarketers violating the Do Not Call List.
Do-not-call list violators identified
Last Updated: Wednesday, August 26, 2009 | 9:37 PM ET
One person and two companies are the first telemarketers to be fined by the Canadian Radio-television and Telecommunications Commission for violating its do-not-call list.
In a news release issued Wednesday, the CRTC said it has fined weight-loss coach Rob Sugar $4,000 and issued $10,000 fines to Roofing by Peerless Mason Ltd. and Waterproofing by Peerless Mason Inc.
In its decision, the CRTC noted that Wayne Gould is registered as the sole director of both of the Peerless Mason companies.
All three telemarketers are based in Toronto.
“The telemarketers were given opportunities to come into compliance … but failed to change their business practices,” the release states.
The CRTC’s do-not-call list took effect in September 2008. Companies that call persons registered on the list face fines of up to $15,000 per call while individuals can be charged $1,500 per call.
Under the rules of the list, telemarketers are identified only if they either refuse to pay the fine or contest the violation.
Sugar has refused to pay while Peerless Mason contested the violation, said John Traversy, executive director of telecommunications for the commission.
CRTC has said in the past that telemarketers are not named beforehand in order to encourage them to pay the fines rather than contest the charge. The commission has said as many as 700 telemarketing companies are under investigation.
All three telemarketers now have 30 days to pay their fines. If they fail to meet the deadline, interest will begin accruing and the CRTC will register the debt with the Federal Court.
Looks like the CRTC is starting to take this law seriously.
Another reason to seriously consider using Attraction Marketing principles. Check out this video to see what my views on this subject are.
“There are those who SEE an opportunity. And then there are those who SEIZE an opportunity.” -Joanie Warren
The following question was posted on LinkedIn by Doyle Slayton http://www.SalesBlogcast.com who is a trainer in the Dallas/Fort Worth area.
Should managers/leaders apologize?
I’ve worked for bosses who hold polar opposite views on the issue of whether or not a manager should apologize. One believes that a manager should never apologize to their employees. The other makes it a practice to apologize regularly for wrongdoings.
During the last few months, I’ve begun to solidify my views on the subject. Before I share my opinion…
What do you think… should leaders/managers apologize?
Here is my response.
Everyone messes up at times. And because Managers often have to make decisions with incomplete information, the opportunity to mess up increases.
I believe that if a Manager doesn’t apologize and humble him/herself when this happens they will lose respect from their employees.
However, if the Manager does humble him/herself then they will gain respect in the eyes of their employees. They will be perceived as real. And their employees will work that much harder for them in the future.
So, if the situation warrents it, swallow that pride and apologize, because not only is it the right thing to do from a people perspective, but from a business perspective as well.
Making a difference,
Richard Elmes CSP
“The Sales Dating Guy”
Imagine… you are thinking of buying a car and you are sitting across an automotive salesperson and you are thinking of buying a car at his dealership.
The car is exactly what you are looking for.
The price is within your price range.
And you can see your showing off your new car to your family and friends.
With this vision still lingering in your head you tell the salesperson that things look good, but you just want to check it out with your spouse.
The salesperson responds, sure check it out with “The Wife” and get back to me.
Now the salesperson probably didn’t mean anything by that comment.
He probably didn’t mean to demean your chosen spouse, the mother of your children, the love of your life.
And he probably didn’t mean to offend you by implying that you don’t have the authority to make important decisions.
But that is just what he did!!!
This was an experience that I had a while ago. An experience that led to a lost sale. An experience that could have easily been avoided.
It could have been avoided if he was a bit more sensitive to the situation.
It could have been avoided if he chose his words a bit more carefully.
It could have been avoided if he said “Your wife”, instead of “The wife.”
In sales choosing the words you use carefully can make the difference between success and failure. The difference between getting or losing the sale. And the difference between cashing that big commission cheque or not.
So think about what you say as if you were your customer. And if it is possible that you might offend them, choose a different way to say what you want.
That way instead of having to check on a potential customer, you can cash the cheque from an existing customer.