The following question was posted on LinkedIn by Doyle Slayton http://www.SalesBlogcast.com who is a trainer in the Dallas/Fort Worth area.
Should managers/leaders apologize?
I’ve worked for bosses who hold polar opposite views on the issue of whether or not a manager should apologize. One believes that a manager should never apologize to their employees. The other makes it a practice to apologize regularly for wrongdoings.
During the last few months, I’ve begun to solidify my views on the subject. Before I share my opinion…
What do you think… should leaders/managers apologize?
Here is my response.
Everyone messes up at times. And because Managers often have to make decisions with incomplete information, the opportunity to mess up increases.
I believe that if a Manager doesn’t apologize and humble him/herself when this happens they will lose respect from their employees.
However, if the Manager does humble him/herself then they will gain respect in the eyes of their employees. They will be perceived as real. And their employees will work that much harder for them in the future.
So, if the situation warrents it, swallow that pride and apologize, because not only is it the right thing to do from a people perspective, but from a business perspective as well.
Making a difference,
Richard Elmes CSP
“The Sales Dating Guy”