“If you focus on solving your customer’s needs first, they tend to help meet (or exceed) your needs.” – Richard Elmes
Jim Estill, Author (Time Leadership) and Blogger(CEO Blog-Time Leadership), and CEO and President of Danby, The Leader in Refrigeration and Specialty Appliances based out of my home town of Guelph, Ontario, Canada, has been in the local news a lot lately for his generous funding (personal donation of over one million dollars) and efforts to help over 50 Syrian refugee families settle in Guelph.
But what some may not realize is that Jim started a computer business EMJ Data Systems and later Synnex which he took from 0 – 2 billion dollars.
I have had the pleasure to meeting, connectng and being mentored by Jim on several occasions (as well as following his career from Guelph to New York and back to Guelph).
He shares several of his secrets and insights in this efficient and effective (just like Jim) Ted Talk.
If you own a business, run a business or even work in a business, and want to learn at the feet of one of the masters, it will be well worth the time investment.
“There’s an order and a process to connecting with others: First you establish trust with the basic instincts, then you establish rapport with the personality. What results is a relationship, and with every relationship holds almost infinite possibilities.”
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