Moment of Decision

two paths

“It’s in the moment of your decisions that your destiny is created.” – Tony Robbins

Motivational Quote: Building Credibility

“Humility builds credibility.” – Richard Elmes

Credibility

This quote was inspired by an excellent blog post that I read this afternoon titled: Apologize Authentically by Cindy Stradling. In this post she not only gives 6 steps on how to Apologize Authentically, but she also says:

“When you apologize authentically, people recognize that you are human, yet are mature enough to acknowledge your failures. Your sensitivity to the feelings of others only makes you more appealing and respected.”

The times when we messed up, humbly taken ownership of the situation and apologized for our actions are the times when trust is built and credibility increases. This is especially true if you are a leader apologizing to someone working for you.

This is a rare and special trait in a leader that help screate an environment where employees want to go above and beyond for you.

This is also a trait that can transform your sales relationship from being a vendor (with lots of competition) to being a partner (with NO competition).

So, put your ego aside, humbly apologize when you messed up and watch your credibility increase.

Here are a couple more blog posts on this subject: Should Managers/Leaders Apologize? 

and The 7+ Habits of Highly Effective Husbands- Habit #9: Apologize

Motivational Quote: Progress

Progress

So remember, even when you make mistakes and think that you may have taken the wrong road, check it out because it may lead to even greater rewards than your first path.

Motivational Quote: Profit

Customer-mania“Profit is the applause you get for taking care of your customers AND creating a motivating environment for your people.”
-Ken Blanchard, Jim Ballard and Fred Finch from the book Customer Mania

Motivational Quote: Handling Expectations

“I can only do what I can do. I never get frustrated with expectations from everyone else. I just know I go out there and give everything I have, and if that’s not good enough, then it’s not good enough.” – Danika Patrick, Race Car Driver (Indy Car and NASCAR) and GoDaddy.com spokesperson.

Motivational Quote: Trust-Respect-Security

“Where there is no trust, there is no respect. And where there is no respect, there is no security in the relationship.” – Dr. Laura Schlessinger, Popular Radio Show Host and Relationship Expert.

Motivational Quote: Opportunity

“Opportunity dances with those who are already on the dance floor.” – H. Jackson Brown Jr.