Malcolm Gladwell: Disadvantages Can Improve Your Chance of Success

Disadvantages Can Improve Your Chance of Success from the book “David and Goliath” by one of my favorite authors Malcolm Gladwell

How to handle your Customer’s 911 calls

A customer calls and leaves a message. There is an issue with what you sold them and they are¬†definitely NOT happy. What do you do? Do you ignore the call and hope the situation solves itself? Do wait a few hours for them to cool off before you return the call? Do you pick upContinue reading “How to handle your Customer’s 911 calls”

Motivational Quote: Profit

“Profit is the applause you get for taking care of your customers AND creating a motivating environment for your people.” -Ken Blanchard, Jim Ballard and Fred Finch from the book Customer Mania

Clutch Performers

“Clutch performers are those who can relax in stressful situations” -Richard Elmes David Price, in his Toronto Blue Jays debut showed remarkable poise, in escaping a 4th inning jam where the Minnesota Twins had the bases loaded with none out, without giving up a run. When it is clutch time in any situation, whether itContinue reading “Clutch Performers”

Motivational Quote: Focusing on what you can control

“You have no control over what the other guy does. You only have control over what you do.” – A.J. Kitt This is a key message for all those individuals who are wasting so much time and energy worrying about something that is outside of their control, instead of investing their time and energy on¬†whatContinue reading “Motivational Quote: Focusing on what you can control”

Motivational Quote: Hope

“Without hope there is nothing.” – Bob Gibson, Hall of Fame Pitcher

Motivational Quote: Courage to Risk

“You cannot discover new oceans unless you have the courage to leave the shore.” – Andre Gide

Motivational Quote: Handling Expectations

“I can only do what I can do. I never get frustrated with expectations from everyone else. I just know I go out there and give everything I have, and if that’s not good enough, then it’s not good enough.” – Danika Patrick, Race Car Driver (Indy Car and NASCAR) and spokesperson.

Motivational Quote: Conquering Fear

“It is not the mountain that we conquer, but ourselves.” – Sir Edmund Hillary, The first man to reach the summit of Mount Everest