Motivational Quote: Influencing Others

“To influence, you need to first meet people where they are, before you can guide them where you want them to go.” – Richard Elmes

Malcolm Gladwell: Disadvantages Can Improve Your Chance of Success

Disadvantages Can Improve Your Chance of Success from the book “David and Goliath” by one of my favorite authors Malcolm Gladwell

How to handle your Customer’s 911 calls

A customer calls and leaves a message. There is an issue with what you sold them and they are definitely NOT happy. What do you do? Do you ignore the call and hope the situation solves itself? Do wait a few hours for them to cool off before you return the call? Do you pick upContinue reading “How to handle your Customer’s 911 calls”

Motivational Quote: Self-Determination

“It’s not the size of the dog in the fight, but the size of the fight in the dog.” – Archie Griffin, 2-time Heisman Trophy Winner (for the best College Football Player in the US)

How to ethically tip the scales in your favor: Science of Persuasion

Looking for ethical ways to tip the scales in your favor. Whether you are selling a product, presenting an idea, or asking for a date, these six principles can help. It is definitely worth watching. This animated video describes the six universal Principles of Persuasion that have been scientifically proven to make you most effectiveContinue reading “How to ethically tip the scales in your favor: Science of Persuasion”

Motivational Quote: Profit

“Profit is the applause you get for taking care of your customers AND creating a motivating environment for your people.” -Ken Blanchard, Jim Ballard and Fred Finch from the book Customer Mania

Motivational Quote: The Value of Challenge

“Challenge is one of the greatest human motivators.” -Jim Harris, Speaker/Author http://www.jimharris.com/

What’s leading your Actions?

“Your actions will always follow your beliefs” – From Facing the Giants I recently watched the movie Facing the Giants about a football coach and football team that was muddling somewhere between hapless and mediocrety. The reason for their dismal performance was their attitude. Their attitude that they were going to lose before the gameContinue reading “What’s leading your Actions?”

Motivational Quote: Courage to Risk

“You cannot discover new oceans unless you have the courage to leave the shore.” – Andre Gide