How to be a Winner…guaranteed!

This weekend is the big championship weekend for many of the baseball teams in my home town.

So, all the hard work they put in during practices, all the skills and lessons they learned during the regular season all come down to the performance this weekend. And especially today, Championship day.

But I encourage all the competitors, coaches and fans to remember one more lesson.

That lesson is one that may be remembered more and have a bigger impact than most.

More than how to hit a curve ball, more than  how to turn a double play, and more than stealing a base.

This lesson is one that if it is not heeded, it can suck the fun out of and steal the joy out of the game.

The lesson is, that no matter what the final score ends up being is it vital to act with class.

WIN with CLASS, LOSE with CLASS.

If a player on the other team makes a great play on a ball you hit. Don’t get mad. Instead tip your cap.

If, in your opinion an umpire misses a call, don’t run out screaming like a mad man. Instead ask questions respectfully and accept their decision.

And if the score is not in your favour at the end of the game, shake hands and wish the other team well in the future games.

WIN with CLASS, LOSE with CLASS

WIN with CLASS, LOSE with CLASS

LOSE with CLASS.

But just as important is to WIN with CLASS.

When you respect your teammates, your coaches, your opponents and the officials, you are winning with class.

When you refrain from trash talking and putting others down, you win with class.

And when you avoid running up the score or taking the extra base  late in a game where you have a huge lead, you are winning with class.

The key fact is this. A couple years down the road most people won’t remember the score of the game.
What they will remember is the friends they meet and the lessons they learn.

And if the lesson you demonstrate is to WIN with CLASS, LOSE with CLASS, then regardless of the score of the game, you will be a winner…guaranteed!

 

Why most Companies have it all Wrong

You have seen it in the movies and the same scene is played out in companies all over the world. You know the one that I am talking about. The scene where some Sales Manager is screaming at their Sales Rep, saying something like;

“I need that report on their desk before they get in the next morning and they don’t care if you have to stay all night to finish it.” or,

“You need to get out there and pound the pavement and don’t come back until you have an order in your hand.”

I often shake my head and wonder if these managers realize that they don’t have a clue.

They don’t realize that by putting too much pressure on their Sales Rep they will hinder their performance.

They don’t realize that they are negatively effecting their own earning potential.

And they also don’t realize that the real boss in any organization is its customers.

“The closer you are to those customers the more important you are to the organization.” – Richard Elmes

Sales professionals and Customer Service reps are the ones that are out connecting with prospects and bringing in the business that, in reality, is paying the bills for everyone else in the organization.

Which makes me wonder, why are so many people in organizations running around, trying to please their bosses (supervisors) when they should be trying to please the real boss (their customers).

Good leaders realize that everyone job in the organization is to support the people who connect with the customers. 

And great leaders realize that in order to maximize the effectiveness of their frontline staff their job is to remove the barriers that prevent them from doing their job.

In essence, close the Sales Prevention department in their organization.  You know the department that effects everyone, but doesn’t make it onto the org chart.

And speaking of the organization chart, great companies should flip them around and include the real boss (the customer on the top) and the person who supports the most people (the CEO) on the bottom.

Or how about enlarging a copy of a paycheque that is signed “The Customer” and displaying it where everyone can see it.

What kind of message do you think these suggestions would send throughout your organization? (Try them for yourself)

I believe it would send the message that the customer is king/queen and we are all in the business of serving him/her (And not some self-important manager).