How to stand out from the Crowd

The longer I live the longer I come to this conclusion on how you can stand out from the crowd and differentiate yourself from your competitors. Whether in your business or personal life. And it amazes me how simple this concept is. It is something that everyone can do. It is something that doesn’t addContinue reading “How to stand out from the Crowd”

Moment of Decision

“It’s in the moment of your decisions that your destiny is created.” – Tony Robbins

The Benefits of External Focus in Business

“If you focus on solving your customer’s needs first, they tend to help meet (or exceed) your needs.” – Richard Elmes

How Communication is like Football

With the Super Bowl 50 coming up this weekend, I thought I would explore how throwing a football (sorry American football to soccer fans outside of North America), is like the communication process. Enjoy. You may be the smartest salesperson in your industry. You may have a great product, and your product knowledge may be outstanding,Continue reading “How Communication is like Football”

Motivational Quote: Influencing Others

“To influence, you need to first meet people where they are, before you can guide them where you want them to go.” – Richard Elmes

How to handle your Customer’s 911 calls

A customer calls and leaves a message. There is an issue with what you sold them and they are definitely NOT happy. What do you do? Do you ignore the call and hope the situation solves itself? Do wait a few hours for them to cool off before you return the call? Do you pick upContinue reading “How to handle your Customer’s 911 calls”