Two quotes from Toronto Blue Jays pitcher, Marcus Stroman’s key to success.
“Height doesn’t measure heart.” – Marcus Stroman
and the key to his success recovering from what should have been a season ending injury that he suffered in Spring Training,
“Faith, confidence and motivation is the key to my success.” -Marcus Stroman
“One small step toward your dreams, is really one giant leap toward your destiny.” – Richard Elmes
“Nothing motivates like results.” – Dr. Robert Lewis, Creator of Men’s Fraternity
“Clutch performers are those who can relax in stressful situations”
David Price, in his Toronto Blue Jays debut showed remarkable poise, in escaping a 4th inning jam where the Minnesota Twins had the bases loaded with none out, without giving up a run.
When it is clutch time in any situation, whether it be on the baseball diamond, family crisis or boardroom negotiations, the ones who thrive are the ones who can relax and perform the same way they do when the pressure is less.
On all stages of life, these clutch performers are worth their weight in gold.
If you have one of these folks on your team, treat them well, because they tend to be in high demand and if you don’t treat them well, there are many others that are willing to, and reap the rewards.
“Challenge is one of the greatest human motivators.” -Jim Harris, Speaker/Author http://www.jimharris.com/
The key component when you are working with people, either in a leadership position, business or personal relationship is trust.
Distrust breads resistance.
Trust breads willingness.
Think of the best relationships you have and I would bet that they are solid because the level of trust between you is high.
Then think of those relationships that frustrate you. My bet would be that they are difficult, because the trust level is low to non-existant.
If you want people to work for you and not just do what they are told – work at building their trust in you.
If you want to increase your sales – work on building trusting relationships with your customers.
If you want your personal relationships to grow – work on building the trust between you and that person.
So this begs the question, how do you build trust between two people?
Visit my next post, to learn some tips that will help you do just that.
I found myself smiling when I got off the phone.
Today, I was booking a trip from Toronto to Ottawa and in the process I had two different conversations.
The first one was with the clerk at the hotel I plan on staying at. The second was with the airline.
Now at first glance, these two companies don’t appear to be competitors. On the surface they may seem like two complementary companies, because just like me, many of their customers will be purchasing both of their services.
However, on this day they were competitors.
Because when your customers talk with your company, they don’t just compare your level of service with other companies in your industry. They compare your company with every other company or service provider they work with in their recent memory.
On many days, the level of service that I received on my call with the hotel would have been viewed as being good. However, today they paled in comparison to the level of service and energy that I received from the airline who shall remain WestJet. http://www.westjet.com/
The WestJet clerk was not only effecient at what she did, but she was effective in how she performed her duties.
And that is why I was smiling when I got off the phone.